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Frequently Asked Questions

Please select a topic to see common frequently asked questions.
Who/what is FinFit?   ➧
FinFit was established in 2008 and currently services over 500,000 organizations across the United States. We provide holistic financial wellness services that include a personalized financial assessment, premier educational resources, online money management tools, financial coaching, financial solutions, student loan services, and a member rewards program. We are on a mission to help employees reduce financial stress and increase savings by creating positive, healthy financial behaviors.
What products does FinFit offer?   ➧
  • Personal loans: Access a fixed-rate loan to consolidate and pay down existing debts or to cover a large expense (alternative to a 401(k) loan or withdrawal).
  • Credit lines: Line of credit with no credit check, allowing employees to cover emergency expenses.
  • Financial Health Check: Online tool and personalized financial health score and report, highlighting areas of strength and opportunities / actions to improve.
  • Unlimited Financial Coaching: Access to free money coaches through the country for 1:1 help with budgeting and tough financial decisions, with personalized action plans.
  • Financial Dashboard: View all of your personal financial accounts in a single place, to give you the information you need to have control of your finances and to build your financial health.
  • Partner products and discounts: Access FF partner products, like student loan refinancing, or other benefits available from your employer.
How can I access my FinFit account or activate my membership?   ➧
Activating your FinFit membership is simple! Click Here »
I forgot my password. How can I reset it?   ➧
The process to reset your password varies by log in method. Read below to determine how you can reset your password.
  • If you log in using a username/email address, you can reset your password by clicking here and then select “Forgot your username or password” at the bottom of the log in window.
  • If you log in via your employer SSO portal, please contact your employer if you’re having trouble accessing the FinFit with your company credentials. 
What is a FinFit personal loan and what can it be used for?   ➧
A FinFit personal loan is a loan that should be used solely for personal, family, or household purposes. Most of our borrowers take out their loan to pay down existing, higher-cost debt, like credit cards, payday loans, or medical bills. Your loan cannot be used for expenses like real estate, business purposes, purchases of securities, or post-secondary education expenses.
What is the status of my loan?   ➧
To check your loan status, click here and the real-time status bar on the top of the page will show your current status.

The typical process to obtain a loan is:
  • Submit your application
  • Application information is verified
  • Loan is approved or denied
  • Contract is signed
  • Funds are issued
Please note: if your contract is signed after 4pm ET, your funds will not be transferred until the next business day.
How long does it take before the funds are in my account?   ➧
The processing time to receive your funds depends on the funding method you selected.
  • For loans where the contract is signed before 4pm ET on business days (Monday-Friday and non-bank holidays) ACH funding is processed the same day. If the contract is signed after 4pm ET or on a weekend or bank holiday, funds are processed on the next business day. Funds are typically available within 2-3 business days of being processed. The actual time funds are available in your account depends on your bank.
Is my loan eligible to be refinanced?   ➧
If you have a short-term loan from FinFit, it might be eligible for refinancing if certain criteria are met. To find out if your short-term loan is eligible, click here.

Personal loans from FinFit are not currently eligible to be refinanced.
How do I check my balance?   ➧
You can check your balance at any time by looking at the Loan History section on the dashboard or opening the menu and clicking “Loans” under Marketplace. On the Loans page, you can see your current payment and payoff information, view your transaction history or make a payment. Click here to be taken directly to your loan transaction history page.
How do I make payments on my loan?   ➧
Typically, loans are repaid via payroll through your company who offers FinFit. If you have opted out of payroll payments or simply wish to make an additional payment you can do so with your debit card directly online. To make a debit card payment open the menu and click on “Make A Payment”. Click here to be taken directly to our online payment portal.

You can also mail a check or money order payment to FinFit at the address below:
FinFit
272 Bendix Rd Suite 525
Virginia Beach, VA 23452
What is required to qualify for a loan?   ➧
Loans are subject to credit approval. For specific questions regarding eligibility for FinFit credit products, please contact the FinFit Customer Support team.
Can I have more than one loan at a time?   ➧
Members are only eligible for one loan at a time. In order to be able to apply for another loan, your existing loan must be paid off.
How are interest rates determined?   ➧
Interest rates are determined based on a number of factors including your employment and credit history, and the interest rate is fixed over the life of the loan.
Will the interest rate change over time?   ➧
No. Loans have fixed interest rates for the term of the loan.
I’m not sure I’ll qualify for a loan. Can I add a co-applicant to my application?   ➧
We do not currently allow for joint applications. However, given our partnership with your employer, we are able to offer loans to applicants who may not qualify for loans from traditional lenders.
Is it possible to pay off my loan early?   ➧
Yes, you may make additional payments online, and there are no early repayment fees or penalties if you do so. While it will not reduce your scheduled payment amount, it will allow you to pay off your loan ahead of your regular payment schedule and may reduce the total amount of interest that is repaid. To make a payment, click here.
Will applying for a loan affect my credit?   ➧
You can apply for a loan without affecting your credit score. In the event you are approved for and accept a loan, a hard inquiry will appear on your credit report, which may impact your credit score. In the event you are not approved or decide not to accept your loan offer, your credit will not be affected.
Is my loan reported to credit bureaus as it is repaid?   ➧
Yes, we report your loan repayment history to credit bureaus as it is repaid, so if you make all loan repayments on time, your credit score may improve.
What happens if I leave my employer and I have an outstanding loan?   ➧
If you leave your employer, your interest rate and repayment schedule will not change. Your loan repayments will be withdrawn automatically and securely from your bank account on file, if you authorized us to do so during the loan application process. If you did not sign up for bank repayments during your application, please contact our Account Management team by email at ffcustomerservice@finfit.com or by phone at 888-568-9878 and we can help you set up direct payment arrangements. Alternatively, to make a payment, click here.
My loan is paid off; can I take out another loan?   ➧
You can submit another loan application by clicking here.
I thought my loan repayments would be deducted from my paycheck. Why do you require a bank account?   ➧
There are two reasons we need your bank account information. First, that’s where your loan funds will be deposited! Second, in the event we aren’t able to take repayments from your paycheck, we can securely and automatically withdraw repayments from your bank account. This is also the repayment method we’ll use if you leave your employer before you fully repay your loan.
What is a credit line and how is different from the FinFit personal loan?   ➧
A credit line is an accessible way to meet your emergency funding needs. When you secure a credit line with FinFit, you have immediate access to available funds at any time. With the flexibility of the credit line, the payment amount is based on the outstanding balance which means the payment will be adjusted automatically and it will decrease as the balance is paid down. As you pay down your balance, more funds are available if you need them without the need to reapply. With the FinFit debt consolidation loan, you’ll need to pay back your loan in full before you can apply for another one.
How is the interest rate determined? Is it fixed?   ➧
The interest rate for the credit line is determined based on your tenure and monthly income. Yes, the interest rate is fixed once set.
How do I access the available funds once the credit line is open?   ➧
You can have the funds deposited directly into your bank account or onto a prepaid card of your choice. 
What happens if I leave my company with an open credit line?   ➧
At this time, the credit line is only offered to employees whose employer offers FinFit. If your new employer does not offer FinFit, you will not be able to draw additional funds from the credit line. Your interest rate and repayment schedule will not change. Your loan repayments will be withdrawn automatically and securely from your bank account on file if you authorized us to do so during the loan application process. If you did not sign up for bank repayments during your application, please contact our Account Management team by email at ffcustomerservice@finfit.com or by phone at 888-568-9878 and we can help you set up direct payment arrangements.  Alternatively, to make a payment, click here.
What is the minimum payment amount on the credit line?   ➧
The minimum payment amount depends on the outstanding balance on the credit line. Typically, the monthly payment is about 20% of the balance. If you are on a bi-weekly pay cycle, the monthly payment is broken up and deducted per pay period.
What happens if I can’t afford the minimum payment amount?   ➧
FinFit’s mission is to help employees alleviate financial stress. If you find yourself in a position where you can no longer afford the minimum payment, FinFit has a dedicated customer care team that will work with you based on your unique circumstances to determine an agreeable repayment plan.
Can the amount of the credit line increase after a history of on-time payments?   ➧
Accounts are reviewed periodically and improvements to your individual circumstances (I.e.: positive repayment history, salary increase, balance decrease) may result in a credit increase and/or lower interest rate. Members are not able to request a credit line increase on a case-by-case basis.
Can I have an open credit line and apply for a loan at the same time?   ➧
If you have an open credit line, you can only apply for a loan if you have no open balance you’re repaying on that line of credit.
Are my loan repayments going to my employer?   ➧
No, loans are provided by FinFit through our lending bank partner, Celtic Bank. When you make a loan repayment, you are paying back the lender.
Who is Celtic Bank?   ➧
Celtic Bank is a Utah-Chartered Industrial Bank, Member FDIC headquartered in Salt Lake City, Utah. Celtic Bank is the lender (or loan originator) for all personal loans obtained through FinFit.